I heart Bilstein

An unfortunate after-effect of last weekend's rally was discovering yesterday that both my rear shocks (Bilstein HD) were blown. The roads weren't that bad, but there were a few frost heaves and bumps that made the suspension do its job. Nothing cringe-inducing, but enough to get your attention. The shocks are less than a year old and have about 8000 miles on them. So why am I still a Bilstein fan? Because I called them up this morning, told them the problem, and without any hassle beyond confirming my address, they're shipping out a replacement pair this morning. That's the way customer service should be!

Oh yeah, and their shocks are really good, too.

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Dave
'91 325iX

They did right, unfortunately not everybody is as honest as they should anymore...

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Dave_G
An unfortunate after-effect of last weekend's rally was discovering yesterday that both my rear shocks (Bilstein HD) were blown. The roads weren't that bad, but there were a few frost heaves and bumps that made the suspension do its job. Nothing cringe-inducing, but enough to get your attention. The shocks are less than a year old and have about 8000 miles on them. So why am I still a Bilstein fan? Because I called them up this morning, told them the problem, and without any hassle beyond confirming my address, they're shipping out a replacement pair this morning. That's the way customer service should be!

Oh yeah, and their shocks are really good, too.

I had a front one seize up on me 100 miles from home in the 323. Guess I should've called them! I thought them a bit hard anyway....

Rick

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rkj
I thought them a bit hard anyway....

That's not "hard," that's "sporty."

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Dave
'91 325iX

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Dave_G

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rkj
I thought them a bit hard anyway....

That's not "hard," that's "sporty."

I think those were a little more "sporty" than usual though. That car was super stiff